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Category: Customer Story

Mestrelab Research

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Mestrelab Research SL

A software development company focused on the development and supply of high-quality software for Analytical Chemistry and its data management.

About Mestrelab Research SL

The company develops software for the scientific community focusing on highly intuitive Graphical User Interface and top-end software integration. MNOVA is their top-class software suite that processes analytical chemistry data. One of its features is it can combine all analytical data using the same interface. Thus, saving a lot of time and effort in processing, analyzing and reporting critical data.

In the pursuit of its mission, Mestrelab Research SL deals not only with transnational pharma, chemical and industrial companies but also with various customers and clients in the scientific community. Students, researchers, and even entire academic institutions serve as the primary user base of their software. This international company has key people located in several countries. They have resellers of their software in China, Japan, France, Korea, Poland and India.

Mestrelab Research SL deals with many customers with different backgrounds, from well-funded universities to self-funded students. As their company grows, they started looking for a financial app on the Salesforce AppExchange that will help consolidate their invoicing and payment processing in one place to make it more efficient to keep track of their finances. That’s when they found our app, Payment Center.

We caught up with Mestrelab Research SL, Chief Marketing Officer, David Carballas, to get his insights of Payment Center:

We caught up with Mestrelab Research SL, Chief Marketing Officer, David Carballas, to get his insights on Payment Center:

What challenges were you looking at prior to implementing Kulturra Payment Center?

We wanted to implement payment solutions across different objects such as invoices, quotes, and pro-forma invoices in a straightforward, intuitive process for our broad consumer base.

How did Kulturra's Payment Center help you solve those challenges?

Payment Center has helped us deploy payment solutions across various salesforce objects with a simple and effective solution, driving customer adoption and increasing our collecting rates.

From Salesforce integration to implementation, Kulturra helped us all the way. And once the system was deployed, we didn't have to do much work as the software was doing most of the work for us.

Why would you recommend Kulturra Payment Center and their team?

It's a brilliant solution that makes invoicing and payment simple for our customers and us. The quotes and invoices we send out already have links where customers can use their credit cards and other modes of payment. The support team is also phenomenal! The Kulturra team didn't just help us deploy and integrate Payment Center; they also helped us create custom objects that we need for our operations.

In terms of metrics, can you let us know how Payment Center has improved your process?

One of the most critical metrics that improved when we implemented Payment Center is that we doubled payment collections using our Stripe account.

We've also increased overall productivity by 20%. As a result, we no longer have to spend precious resources tracking invoices and checking receivables.

We're so satisfied with the software that we have it deployed on 100% of our business operations. So, for sales quotes, invoices, payments, and everything in between, we use Kulturra's Payment Center.

Like Mestrelab Research, let us help improve your invoicing and payments process using Payment Center. Email us today.

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Want to learn more how you can streamline your payments and invoices using Payment Center? Talk to us.

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Sollis Health

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Bringing Concierge Payment Options to Concierge Medicine

ABOUT SOLLIS HEALTH

In concierge medicine, doctors make it a point to put their patient’s convenience at the top of the priority list. Sollis Health goes above and beyond as they provide a full-service and personalized service that patients love. The concierge medical practice specializes in providing expert medical care infused with the art of hospitality at every step of the way.

In line with their goal of providing the finest medical care, Sollis Health decided to engage with Kulturra’s Payment Center. The goal is to make the experience even more seamless by incorporating a hassle-free medical billing process for its members. From their invoicing, collection, and financial reporting, Sollis Health uses Payment Center’s full-suite to add to the finishing touches of a truly first-class medical care.

We checked in with Sollis Health’s Business Analyst, Grace Conway, to find out how implementing Payment Center is moving their business forward to more seamless, convenient, and hassle-free transactions for their members.

What challenges were you looking at prior to implementing Kulturra Payment Center?

Prior to implementing Payment Center, the billing software we had in place was unwieldy, disjointed, and could not keep up with the needs of our growing business. It was a real limitation and constantly created errors that ate up a lot of our team’s time and energy to correct.

How did Kulturra's Payment Center help you solve those challenges?

Payment Center has proven to be an excellent solution for our annual subscription-based  business model’s requirements, and has provided us with more flexibility and efficiency than I could have imagined. We were able to customize it perfectly to suit our needs with great results.

Why would you recommend Kulturra Payment Center and their team?

With Payment Center, our invoicing and billing workflows are finally streamlined and running smoothly, and continue to keep up as our business needs evolve. Kulturra’s team has been most helpful in providing guidance along the way.

In terms of metrics, can you let us know how the app Payment Center has improved your process?

Since deploying Payment Center, we’ve doubled our operational efficiency in both invoicing and payment collections. The platform’s customizability and automation were also monumental in increasing our productivity by 75%. As for financial reporting and visibility, we improved by 100%.

Contact us today to improve your billing and payments process.

Let's Get Started

Want to learn more how you can streamline your payments and invoices using Payment Center? Talk to us.

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Driver Defense Team

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Driver Defense Team

We are Illinois-based law group that specialize in traffic-related cases

About Driver Defense Team

Driver Defense Team is an Illinois-based law group that specialize in traffic-related cases. The team consists of lawyers and legal assistants always ready to protect the legal rights of their clients in an array of scenarios.

The law group commonly gives advice on petty and misdemeanor traffic violations. However, the team is also fully equipped to handle more serious traffic cases such as DUI and driving under a suspended or revoked license.

The DDT Law Group has a lot on their plate in defending the legal rights of Illinois residents that come from different walks of life. It’s important, therefore, that invoicing and billing are not a hindrance to their workflow. Because of this need for versatility, they chose to deploy Kulturra’s Payment Center in their day-to-day operations.

We had a chat with Derek Martin, one of the firm’s partners, about how Kulturra Payment Center has made it possible for them to focus on their clients.

Derek Martin

Attorney/Partner

Driver Defense Team

What challenges were you trying to overcome before using Kulturra Payment Center?

The Driver Defense Team attracts clients from a diverse demographic. As such, their client’s preferred payment methods vary wildly. This makes Invoicing and billing complicated.

I implemented two other popular payment apps before testing Payment Center. They were never quite right. Our attorneys had difficulty billing clients on our previous Salesforce Financial app, as it could not handle our different payment options (cash, credit card, checks, money order, etc). We’d have to make 25 clicks just to accept a cash payment.

How has Payment Center helped you in solving the challenges?

Payment Center’s ability to handle an assortment of payment options attracted the Driver Defense Team. It gave the firm the ability to process their client’s payments with a few simple clicks.

Payment Center’s out-of-the-box features allow down payments and multiple installments that suits our needs. We now have a simplified way of billing our clients. It works perfectly and easily on all different payment options (credit card, check, cash, money orders, etc) including customized payment plans with different installment amounts. Also, we now have a good visibility of our cases, allowing us to see which one is paid, closed or still open. It allows for easier tracking, automatic notifications to our clients, and better insights on the status of all the cases we are handling.

Payment Center is the perfect solution for our law firm. It is extremely versatile which allows us to focus more on protecting our clients.

Why would you recommend Payment Center and Kulturra?

Versatility might have been what attracted DDT to Payment Center but it was Kulturra’s hands-on approach to solving the law group’s problems that made them fully commit. Kulturra’s team worked hard to provide the precise solution to the law firm’s unique requirements.

Kulturra’s Payment Center was very “out of the box” and after a phone call with the Payment Center support team, they customized it to be perfect for our needs. I cannot recommend them enough!

Contact us today to improve your billing and payments process.

Let's Get Started

Want to learn more how you can streamline your payments and invoices using Payment Center? Talk to us.

Contact Us
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Sage Music® ▶

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Sage Music®

Custom music lessons for all ages and levels

Jason Sagebiel, founder of Sage Music®, talks about how they overcame their invoicing challenges with the help of Payment Center.

Sage Music Founder, Jason Sagebiel

Jason Sagebiel is not like any music teacher you may have encountered before. After suffering a traumatic brain injury in the Iraq war, his cognitive and motor skills were left impaired. He turned to music during his recovery and coincidentally began the next chapter in his life, as a music teacher.

Inspired by the research and therapy that helped him to recover from his injuries, he developed a pedagogy and approach to learning and teaching music using techniques based on the science and psychology of learning.

His inspiring story has been documented on TV, radio, and in two books: Jon Pieslak’s SoundTargets, and J. Martin Daughtry’s Listening To War.

Do what you do best and let Payment Center do invoicing and payments for you. Contact us today.

Let's Get Started

Want to learn more how you can streamline your payments and invoices using Payment Center? Talk to us.

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Fishbowl

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Fishbowl

The #1 Manufacturing and Inventory Management Software for QuickBooks

Kulturra interviewed Taylor Boyer, Senior Salesforce Administrator, at Fishbowl.

What does Fishbowl do?

Fishbowl has an Inventory Management Software that is the #1 Manufacturing Software for QuickBooks. We help businesses track and streamline the automation of their inventory, while also providing a seamless integration with over 60 different software solutions.

Fishbowl also provides Hosting Services that give customers the ability to use Fishbowl without needing the IT knowledge or computing infrastructure to run it at their local environment. We understand inventory and provide a solution to managing it.

How long have you been using Payment Center?

We’ve been using Payment Center since December 2018. We discovered it while implementing Salesforce into our Organization through the Salesforce AppExchange.

What challenges were you looking to solve when you found Payment Center?

The Executive Team at Fishbowl wanted something that would easily integrate with our Salesforce CRM and could be customized to our business processes. Some of the other challenges included:

  • Finding a software with a Payment Portal that would connect to our existing payment processor. This would allow customers to easily make a payment on an invoice at any time.
  • Capability for Sales Reps to send invoices to customers from within Salesforce.
  • Receipt Automation
  • Payment Plan options for customers
  • Recurring Billing options
  • Easy Administration, wouldn’t require a Salesforce Admin to provide the administration for it.​

How did Payment Center solved your challenges?

Installing Payment Center is quick and easy, and hooking it up to Authorize.net took no time at all. Our Sales Team really enjoys the simplicity of sending invoices from within Salesforce, and allowing customers to click on the Pay Now link within the invoice to make a payment. After a payment is processed the customer gets a receipt, and everything in Salesforce is updated to reflect this. If needed, the customer can request a payment plan, which the user selects in Salesforce, and it will automatically bill the customer based on the terms of the payment plan.

Payment Center also has a nice management area within Salesforce where any of our Sales Admins can go to make changes to the app.

"Our Sales Team really enjoys the simplicity of sending invoices from within Salesforce, and allowing customers to click on the Pay Now link within the invoice to make a payment"

Why would you recommend Payment Center and Kulturra?

"Solid product that integrates with Salesforce CRM"

"Kulturra Support is great to work with and their knowledge base online is fantastic"

We would recommend Payment Center for the following reasons:

  • Solid product that integrates with Salesforce CRM and handles all of the billing portion of our business process.
  • Kulturra Support is great to work with and their knowledge base online is fantastic. Anytime I’ve dealt with someone on their Support Team it’s been a positive experience.
  • Kulturra is always looking for feedback on ways to improve their product, and they’ve actually considered/implemented a few of the enhancements we needed.
  • Last of all, the price is very reasonable. For everything you get with Payment Center it’s definitely worth the price.​

Let's Get Started

Want to learn more how you can streamline your payments and invoices using Payment Center? Talk to us.

Contact Us
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AmeriClerkships Medical Society ▶

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WE MAKE DOCTORS

Pedram Mizani, MD, CEO of AmeriClerkships, talks about how they consolidated their payments and invoices in Salesforce using Payment Center.

About

AmeriClerkships Medical Society (AMS) was established on March 12, 2007, to help U.S. medical educators meet the challenges of improving resident preparation and selection process.

AMS is also the intellectual property owner of the "World’s Largest Online Booking Platform for U.S. Internships, Externships & Clerkships", known as MyClinicals. This live online system enables prospective physicians to choose to be mentored by any of AMS’ 700+ affiliated U.S. physicians.

Today, AMS and MyClinicals together are a powerful professional physician network that streamline and accelerate physician career development in the United States.

Consolidate your payments and invoices in Salesforce. Contact us today.

Let's Get Started

Want to learn more how you can streamline your payments and invoices using Payment Center? Talk to us.

Contact Us
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Americord®​

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Cord Blood Banking

with Americord®

About Americord®​

Americord is a leader in the advancement of umbilical cord blood, cord tissue and placental tissue banking. As a private bank, Americord collects, processes and stores stem cells for future medical or therapeutic use by the family who saves them.

Americord provides expecting parents with flexible payment options for storing their newborns' stem cells.

Americord Registry, Inc is an Inc 5000 fastest growing company for 2015-2019.

Kulturra interviewed Nina Gonzalez, Data Management and System Integration for Americord, about their use of Payment Center.

Q

How long have you been using Kulturra’s Payment Center?

We started using Payment Center in 2016 after doing extensive research for a payment program that integrates with Salesforce, our website and client portal.

Payment Center user since 2016

Q

What challenges were you looking to solve when you found Payment Center?

Americord was looking for a payment solution that was scalable and secure. We required a solution that can handle recurring payments and automated billing. The new system needed to integrate seamlessly with Salesforce, an ecommerce website and a client portal. We needed the flexibility to change installment plans, charge monthly fees, and use different credit cards. We wanted a system that would alert our customers if a payment failed and also a way to alert customers when their credit cards are about to expire. Plus, we wanted a system that would make it easy for customers to provide a new credit card and make payments.

"Looking for a payment solution that was scalable and secure"

Q

How has Payment Center helped you solved the problems?

We worked with three other systems prior to moving to Payment Center and Payment Center is significantly better than any other product. It is stable and reliable. It integrates well with Salesforce. Payment Center has APIs that are easy to use for website and client portal integration. Also, our business model requires some unique features and the Kulturra team has been very reliable in providing assistance for our custom integration.

"We worked with three other systems prior to moving to Payment Center and Payment Center is significantly better than any other product."

Q

Why would you recommend Payment Center and Kulturra?

Payment Center is a product that has a lot of options and flexibility, but it is not complicated to use. Americord is a fast growing company, and our requirements continue to evolve. Payment Center has enough flexibility to continue to meet our needs.

The Kulturra team has consistently proven to be an excellent and reliable vendor with dependable customer service. They are available, knowledgeable, professional and timely with their support.

"The Kulturra team has consistently proven to be an excellent and reliable vendor with dependable customer service."

See how Payment Center can help you with your recurring payments and automated billing. Contact us today.

Let's Get Started

Want to learn more how you can streamline your payments and invoices using Payment Center? Talk to us.

Contact Us
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Move For Hunger

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Mobilizing the relocation industry to reduce food waste and fight hunger

www.moveforhunger.org

Fighting Hunger, One Move at a Time

More than 40 million Americans face hunger every day. Meanwhile, 40% of the food produced in the United States every year is wasted. Move For Hunger offers a sustainable solution to this inexcusable paradox.

Their network of socially-responsible relocation companies provides their customers, clients, and residents with the opportunity to donate their food when they move. Members of Move For Hunger also volunteer to host/assist with community food drives, participate in cause marketing campaigns, and create employee giving programs. Since 2009, they have delivered more than 21.1 million pounds of food to food banks across the United States and Canada. That’s the equivalent of 17.7 million meals.

And they are just getting started.

Payment Center for Move For Hunger

Move For Hunger has been using Kulturra Payment Center since 2018.

As their growing network expands, their accounting team needed a solution for creating invoices that is not cumbersome and won't take so much of their time. According to Adam Lowy, Move For Hunger's Executive Director, Kulturra Payment Center has been a gamechanger for their organization!

Gamechanger

“This app has literally saved hours of time for my team members - giving us more time to focus on the work we’re doing to fight hunger across the country. Customer service has also been super fast, with some additional great resources located on their website. I’d definitely recommend to anyone looking to streamline their invoicing process.“
Adam Lowy
Founder & Executive Director

Here are other team members that are using Payment Center on what they think about the app and how it helped them on a daily basis.​

The Best Payment App!​​

“This app has been a LIFESAVER. Before Kulturra Payment Center, our team had to inefficiently create an invoice manually. When your team has a few hundred invoices to send, this can get very tedious and time consuming! In using the Payment Center, we have been able to cut down on our administrative time for invoices, and get back to doing our jobs more efficiently.“
Bridget Foley
Director of Multi-family programs

Saves us so much time as an organization!​

“Previous to using this, we had to manually create PDF invoices as well as enter the information into Salesforce. While it doesn’t sound like this would take up so much time, the Kulturra Payment Center has made a world of difference! It has allowed our non-profit organization to utilize our time much more efficiently.”
Kelly DePinho
Program Director

Very helpful app!

“Our org has been using this app and it has truly made a difference in how we manage invoicing. We are able to easily create, send, and follow up with our donations. Love how they are connected to the opportunity and do not need to be uploaded as an attachment. Thanks for making our lives more efficient so we are able to focus on fighting hunger!”
Alexandra Marcus
Partner Relations & Engagement Manager

Take back your time and let Payment Center do the invoicing for you. Contact us today.

Let's Get Started

Want to learn more how you can streamline your payments and invoices using Payment Center? Talk to us.

Contact Us
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HAVEN Home

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ALWAYS AT HOME WITH HAVEN

Where Design, Function + Service Unite For Powerful Results

HAVEN is a home staging firm with over 11 years of experience transforming spaces into memorable havens. With a focus on Chicago's urban neighborhoods, they offer a warehouse of on-trend designer curated furnishings that help sell properties faster and for more money. HAVEN offer a variety of services, including vacant, partially occupied, and occupied staging along with occupied and video consultations.

They stage empty properties with their own on-trend furnishings or combine their inventory with clients' own furniture — condos to single family homes, entry-level to high-end.

They pride themselves on clear communication and thorough site visits. They take detailed measurements, notes and photos, so each of their team members can interchangeably work on any part of the process.

They use the latest technology to ensure a smooth transaction — from e-signature to online payment.

Unlike most Chicago staging companies, HAVEN offers a month-to-month contract and provides the best staging product for a swift sale, which results in fewer mortgage payments and carrying costs.

"We have been using Kulturra Payment Center for the past 18 months. The Kulturra team is so helpful in answering our questions. They're always willing to jump on a call to further clarify solutions for us and help us brainstorm. They are a great partner in our business operations. "
Deniz Hedden
Operations Manager

According to Deniz Hedden, HAVEN's operations manager, invoicing and payments took up a substantial amount of their day-to-day time.

“Invoices had been handled manually (PDF) for 10 years; we were looking to automate the process to free up the owner of the company's time as well as resolve outstanding balances. The owner felt she was in a position of a debt collector because payments were not automated. It took up a substantial amount of her day-to-day, not allowing her to focus on big picture business items.”

After implementing Payment Center, they've collected more outstanding cash and substantially cut their time doing invoicing and payments.

“We resolved over $60k in outstanding cash at any given time by automating credit card payments using Kulturra Payment Center. Clients were always happy to leave a credit card on file, we just did not have the means with which to do so prior. Our day-to-day invoicing runs in a much more automated manner with Kulturra Payment Center. We set up recurring payments as new projects arise and just monitor ongoing payments.”

"Resolved $60K in outstanding cash at any given time."

Just like HAVEN, you can also take back your time and let Payment Center do the invoicing and payments for you. Contact us today.

Let's Get Started

Want to learn more how you can streamline your payments and invoices using Payment Center? Talk to us.

Contact Us
Visit Salesforce AppExchange >
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Real Thread

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Custom
Printed
T-Shirts

Founded: 2009
Headquarters: Orlando, Florida
Industry: Apparel and Fashion
www.realthread.com

Dru Dalton

CEO of Real Thread

Kulturra's app has become an integral part of our business and our team loves using it. It makes processing cards from within Salesforce a breeze! Their support is great and were very willing to help us with whatever we needed to make this app work for our business! Highly recommend!

About Real Thread

Real Thread creates custom printed t-shirts, hats, bags, face masks and more with super soft and sustainable printing style. Their services includes screen printing, embroidery, helps with fundraising, and handling fulfillment. Kulturra have spoken with Dru Dalton, Real Thread's CEO, on how Payment Center has helped his organization optimize their payments and invoices.

How long have you been using Payment Center?

"We have been a customer of Payment Center since 2013. We discovered it when we were looking for a payment processing on the Salesforce AppExchange."

What challenges were you looking to solve when you found Payment Center?

"We wanted a fast and easy way to let our customers pay for their orders. We wanted it to be fast for our team to send invoices and collect payment, as well as fast for our back office team to track, apply, and reconcile payments."

How did the Payment Center solution solve your challenges?

"Payment Center solved both of our desires and more. Since our accounting application (Accounting Seed) is also built natively inside Salesforce, our back office saves a lot of time not having to manually add any card transactions to our Accounting system, they're all immediately and automatically added when a payment is made with Payment Center.

Payment Center is super fast and easy to create payment options for customers based on the data in Salesforce. It can be automated and is turnkey with no or minimal development cost."

Like Real Thread, you can also streamline your payments and invoices With Payment Center. Contact us today.

Let's Get Started

Want to learn more how you can streamline your payments and invoices using Payment Center? Talk to us.

Contact Us
Visit Salesforce AppExchange >
See more stories

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