University of Fredericton

Empowering Higher Education: Integrating CRM and Billing Systems for Seamless Payments

University of Fredericton

Empowering Higher Education : Integrating CRM and Billing Systems for Seamless Payments

Based in Canada, the University of Fredericton is a fully-online higher education institution that offers a variety of degrees such as Associates, Bachelors, MBAs, and Master’s Certificates. Their remote learning model provides unparalleled convenience for adult students, empowering them to seamlessly balance their personal obligations while pursuing their education from any corner of the globe.The University of Fredericton has been ranked one of the best online universities in Canada by Course Compare.

The university helps students from all over the globe, from all backgrounds, to get a world-class education at a fraction of the cost of going to traditional universities. Because UFred gets enrollees from different parts of the world with various types of payment mechanisms, the university needed a powerful payment system that can handle different payment methods such as credit card, PayPal, bank transfer, and others.

Prior to installing Kulturra’s Payment Center, the University of Fredericton had two separate systems for billing and CRM. As their business scaled, it became increasingly difficult to manage the two systems, thus compromising their time, resources, and productivity. Looking in the Salesforce Appexchange to find a comprehensive solution, they struggled to find an app that could do it all – invoicing and payments.

However, the University of Fredericton's payment process has been seamlessly transformed by Kulturra’s Payment Center, mirroring the convenience of the University’s remote learning model. By integrating their CRM and billing systems into a single platform, Payment Center allows them to instantly generate invoices, accept a wide range of payment methods, and consolidate all relevant information in a centralized platform all within Salesforce. Notably, students can conveniently pay their fees directly from their invoices using check, cash, or credit card. Additionally, with this user-friendly interface, the University’s employees can easily create reports and dashboards to track payments and receivables.

With the installation of Payment Center, the University of Fredericton has discovered the holistic solution they were looking for: a Salesforce platform capable of seamlessly managing both invoicing and payments.

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