If you’re using Salesforce Experience Cloud (formerly known as Communities), you already know it’s a powerful platform for creating self-service portals, support hubs, and partner sites. But what many businesses don’t realize is that you can take it one step further by accepting secure payments directly through those portals.
We’ll walk through how companies are turning their Experience Cloud sites into revenue-generating tools using Kulturra’s Salesforce-native payment solution.
Why Add Payments to Your Experience Cloud Site?
Experience Cloud portals are typically used for things like case submission, knowledge sharing, or partner collaboration. But when you add payment functionality, your portal becomes so much more that it becomes a self-service billing and payment center that works 24/7.
Here’s what that looks like in action:
- Clients pay invoices without contacting support
- Customers submit deposits or retainers on their own
- Users update payment details whenever they want
- Everyone can view billing history and stay on top of their balance
No phone calls. No delays. No manual chasing. It’s self-service at its best, boosting cash flow and saving your team hours every week.
What You’ll Need to Get Started
Getting set up to collect payments in Experience Cloud is easier than you might think.
Here’s what you’ll need:
- A Salesforce Experience Cloud license
- The Kulturra Payments app from the AppExchange
- A connected payment gateway (e.g., Stripe, PayPal, Authorize.net, etc.)
- A page where the payment component will live (like an invoice detail, custom object, or screen flow)
Once you have those in place, the rest is plug-and-play.
How Kulturra’s Payment Component Works
Kulturra provides a prebuilt Component that you can drag and drop into any Experience Cloud page. It’s fully configurable and PCI-compliant, allowing you to collect payments with no custom development.
You can tailor it to:
- Pre-fill amounts due based on CRM data
- Allow full or partial payments
- Accept credit card, ACH, or other methods
- Automatically link payments to records like invoices, opportunities, or custom objects
And because it’s built directly into Salesforce, all transactions are logged in real time with no third-party syncs, no reconciliation headaches.
Native Payments vs. External Forms
Salesforce doesn’t provide a built-in way to accept payments in Experience Cloud. Most companies either:
- Build a custom integration (expensive and time-consuming), or
- Use an external form (disconnected from Salesforce, risky for reporting and automation)
Kulturra solves this by giving you:
- A native payment solution inside Salesforce
- Real-time record updates and automation
- Full support for recurring billing, one-time charges, and multi-method payments
- A better, smoother experience for your customers
Turn Your Portal Into a Billing Hub
If you’re ready to give your clients a secure and modern way to pay directly from your branded portal, Kulturra’s Experience Cloud payment solution is the fastest way to get there.
It’s no-code, Salesforce-native, and built to scale with you.
Check out Kulturra on the AppExchange and turn your Experience Cloud site into a true self-service billing center.
