How To Process A Refund
Doing refunds on Payment Center only requires a few clicks. To do a refund, just go to Payment Tab, choose the payment entry (that needs to be refunded), and click on the Refund button. A pop up window will open for you to process the refund as shown in the image below.
If a payment has been made sometime ago, i.e. more than 90 days, most processors do not allow a refund. In these cases, you will have to send the refund to your customers in some other ways, like sending them a check, or wiring them the refund.
After you manually send the refund, record the transaction in Payment Center by going to the payment record and clicking the Refund button. On the next page, tick the box highlighted below: