Dunning management is the process of automatically handling failed payments due to such scenarios as expired credit card, credit limit exceeded or invalid card numbers. Payment Center provides a very simple way of setting up payment retries to such scenarios.

  1. Go to Payment Center Settings tab, then click Reminders (or Dunning on lower versions).
  2. Set 1st/2nd/3rd failed attempt options. If payment is still unsuccessful after all attempts, a manual follow-up is needed at that point.
  3. Email Notification Template – defines the format of the email that gets sent to the card holder every time an automatic payment has failed.

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