Dunning management is the process of automatically handling failed payments due to such scenarios as expired credit card, credit limit exceeded or invalid card numbers. Payment Center provides a very simple way of setting up payment retries to such scenarios.
- Go to Payment Center Settings tab, then click Reminders (or Dunning on lower versions).
- Set 1st/2nd/3rd failed attempt options. If payment is still unsuccessful after all attempts, a manual follow-up is needed at that point.
- Email Notification Template – defines the format of the email that gets sent to the card holder every time an automatic payment has failed.